Tenants: Letting Fees


So lettings fees, what are they all about?

Like it or loath it, chances are if you are looking to rent a property through a lettings agent you’re going to face what can only be described as a ‘letting fee’. This rather non-descript term is used to explain the fee that is charged by agents to potential tenants for administrative and vetting purposes before you even move into your new rental property.

The justification of these charges is to subsidise (if not completely cover) the agent’s administrative costs that are borne by preparing all the paperwork and documentation that is required to secure a let. Typically, these fees are pretty universal and likely to set you back somewhere between £200 and £300.


But what are the fees for?

Generally, the fee would be used to cover the cost of:

1.    The administrative of preparing tenancy documentation
2.    Credit reference checks
3.    References from banks, employers and/ or previous landlords

A good agent should always make a prospective tenant very clear of these costs before any agreement is signed. Clearly this is not always the case, so it is always sensible for a tenant to ask for the following:

1.      A full list of fees (if the agent does indeed charge)
2.      Details of the services that this includes
3.      If the agent is affiliated to any Trade Bodies, and if so, which?

Since November 2013, all Lettings Agents in England must disclose upfront any fees they charge on top of the rent and deposit in their adverts and lettings. (Please note, property portals like Zoopla and Rightmove are exempt from these requirements)


Further costs

But that’s not all. As a tenant, you will also more than likely be expected, quite legitimately to pay for:

1.    A holding deposit to secure a property
2.    An Inventory Report
3.    A Renewal fee for renewing the tenancy agreement when the fixed term ends.

A holding deposit should only be made when a prospective tenant has decided 100% to take a property, and wishes to secure it whilst the administration process is taking place. The holding deposit guarantees that the tenant will take the tenancy and should always be supported with written confirmation from the agent. The confirmation should include details of the amount that is paid, as well as documenting how the monies will be returned once the tenancy begins (if indeed the funds are due to be returned- sometimes they can be put towards the deposit). Please be aware, that if you choose not to move into the property, this fee may not be refunded.

The Inventory Report is a detailed record of the condition of the property prior to the tenant moving in, and is used as a basis to assess any damages at the end of the tenancy. With the introduction of the Tenancy Deposit Scheme, these reports have become more and more prevalent and it is common practise to charge the tenant for either the Inventory Report (carried out at the beginning of a tenancy) or the Check Out Report (at the end of the tenancy).

Finally, one should also be aware that the tenant might also be charged a renewal fee once the fixed term of their tenancy agreement ends. This is always worth checking prior to signing anything.


What A Tenant CANNOT be charged

It is a criminal offence for any agent to charge for the following:

1.    To register with the agent
2.    To show a list of available properties


Golden Rules

1.    Read everything.
2.    Don’t be afraid to ask questions- remember the agent needs you as much as you need them!
3.    Negotiate the lettings fees. If a property has been on the market for a while for example, there is no harm in asking the agent to cut their fees.


Complaints

Please visit the following sites for further information regarding making a complaint against an agent:

·      Advertising Standards Authority (http://www.asa.org.uk).
Complaints regarding the transparency of fees.

·      Trading Standards. Find your local office (https://www.gov.uk/find-local-trading-standards-office).
Complaints regarding any potential criminal activity by the agent.

·      Association of Residential Letting Agents (http://www.arla.co.uk/).
Complaints regarding any wrongdoing by the agent.

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